Whirlpool WTW5105HC1 | Error Codes | DIY Appliance Repair Series

Welcome to another blockbuster edition of Neli’s DIY Appliance Repair Series of up-to-date information about your appliance.

We’re back again today looking at the Whirlpool WTW5105HC1 top load washer. I’ll go through the error codes to familiarize you with parts of the machine that may be new to you.

As is typical with Whirlpool, they’re blowing away the competition with cutting-edge technology and the best workmanship I’ve seen in many years. The new technology that now vastly improves the function of cycles improves efficiency while keeping water and soap usage to a minimum.

Thankfully, as part of the technology in Whirlpool washers today, they will let you know sooner than later if something isn’t right within. And the codes listed here offer suggestions on how to repair the problem. Remember, you can always refer to your tech sheet included with every machine.

If you hit a wall with troubleshooting your machine, reach out to us, and we’ll make you feel like a pro in no time! You can’t go wrong with our virtual repair combined with your DIY mentality and skill.

I think it’s time that we’re over the small talk. How about we dive into this machine and get busy?

F0E2 – Oversuds

Fault is displayed when suds prevent the basket from spinning up to speed or the pressure sensor detects rising suds level. The main control will flush water to clear suds. If the water flush is unable to correct the problem, this may indicate:

• Not using HE detergent.
• Excessive detergent usage.
• Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air?
• Mechanical friction on drive mechanism or basket (items between basket and tub).

F0E3 -Overload

Fault is displayed when the main control detects a load size that exceeds the washer’s capacity OR basket cannot be turned. This may signify:

• Load size exceeds washer capacity. Remove excess laundry, then restart the cycle.
• Mechanical friction on drive mechanism or basket (items between basket and tub).

F0E4 – Spin Limited by Water Temperature

Fault is displayed when the water temperature is too high to have spin at final speed. Speed will be limited to 500 RPM.

• Check water valve function.

F0E5 – Off Balance Load

• Fault is stored when an off-balance condition is detected.
• Check for weak suspension. Basket should not bounce up and down more than once when pushed.
• Items should be distributed evenly when loading.

F0E7 – Load Detected When Running Clean Washer Cycle

Fault is displayed when clothes are detected in the basket when clean washer cycle is selected.

• Remove any load from the basket before running clean washer cycle.

F0E8 – Water Ring

Fault is displayed when too much residual water is detected.

• Run Drain and Spin Cycle.

F0E9 – OB Pause

Fault is displayed when an off balance condition is detected and after user interventions.

• Check for weak suspension. Basket should not bounce up and down more than once when pushed.
• Items should be distributed evenly when loading.

F1E1 – Main Control (ACU) Fault

Fault is displayed indicating a main control (ACU) fault.

F1E2 – Motor Drive Module Over Voltage

Fault is stored when the main control detects a problem in the motor drive.

F2E1 HMI Stuck Button

Fault is stored indicating that the user interface is detecting that a button is continuously activated.

F2E2 – HMI Disconnected

Fault is displayed if the HMI is disconnected from the ACU.

F3E2 – Pressure System Fault

Fault is displayed when the main control detects an out of range or absent pressure signal.

• Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air?

F3E3 – Inlet Water Temperature Fault

Fault is stored when the inlet thermistor is detected to be open or shorted.

F3E5 – Mini Bulk System Error

Fault is displayed when the bulk level sensor signal is detected out of range.

• Check drawer for detergent.

F5E1 – Lid Switch Fault – Lid Is Open

Fault is displayed if lid is in locked state, but lid switch is open; control not sensing the strike in the lid lock.

• User presses START with lid open.
• The main control cannot detect the lid switch opening and closing properly.

F5E3 – Lid Lock Will Not Unlock

Fault is displayed when one of the following conditions occurs:

• Excessive force on lid is preventing lock bolt from retracting.
• Wash media buildup is preventing lock bolt from retracting.
• Main control cannot determine if lid lock is in an unlocked state.

F5E4 – Lid Not Opened Between Cycles

Fault is displayed when one of the following conditions occurs:

• User presses START with lid open.
• User presses START after a predetermined number of consecutive washer cycles without opening lid.
• The main control cannot detect the lid switch opening and closing properly.

F6E1 – Communication Error: HMI Cannot Hear ACU

Fault is displayed when communication between the HMI and the ACU has not been detected.

• Check continuity in the HMI harness.

F6E3 – Communication Error: ACU Cannot Hear MCU

Fault is displayed when communication between the ACU and the MCU has not been detected.

F7E1 – Tachometer missing or Wrong Signal

Fault is stored when the ACU cannot read the speed or power from the tachometer.

• Check connections to the ACU.
• Complete Sensor Feedback Motor Speed Tachometer test.

F7E2 – MCI drive failure

Fault is stored when there is a failure within the motor or ACU hardware.

F7E3 – Basket Engaged During Wash
F7E4 – Basket Reengagement Failure

Fault is stored when the main control determines the shifter is not engaging the basket for spin or disengaging it for wash.

• Check shifter connectors.
• Check for clothing or another item wedged between the impeller and the basket that could bind them together.
• Check that the shifter slider moves freely.

F7E6 – Motor Circuit Open

Fault is stored when main control detects one or more of the motor lines is open.

• Check motor circuit.

F7E7 – Motor unable to reach target RPM

Fault is stored when motor cannot reach the target RPM.

• Check basket for obstructions.

F7E8 – Motor Drive Module Over Temp

Fault is stored when the main control detects a problem in the motor drive.

F7E9 – Locked Rotor

Fault is stored when the main control determines that the motor is not moving when it is being actively driven.

• Mechanical friction on drive mechanism or basket (items between basket and tub).

F7EA – Motor Phase Lost

Fault is stored when one or more of the three motor phases is lost or under the current threshold.

F8E1 – Long Fill

Fault is displayed when the water level does not change for a period of time OR water is present but the control does not detect the water level changing.

• Is water supply connected and turned on?
• Are hose screens plugged?
• Water siphoning out of the drain hose?
• Check for proper drain hose installation.
• Low water pressure; fill times longer than 10 minutes.
• Is the pressure hose connection from the tub to the main control pinched, kinked, plugged, or leaking air?

F8E2 – Dispenser System Failure

Fault is displayed when bulk pump is on, but the current is outside of the thresholds.

F8E3 – Overflow or Flood Condition

Fault is displayed when main control senses water level that exceeds washer capacity.

• Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air?
• Check for proper drain hose installation. Is water siphoning out of the drain hose? Drain hose must not be more than 4.5″ (0.11 m) into the drain pipe. Make sure drain hose is not sealed into drain pipe, and that there is an air gap for ventilation. Ensure that drain height is between 39″ (0.99 m) and 8′(2.4 m) above the floor.
• May signify problem with water inlet valves.
• Pressure transducer fault on main control.

F8E6 – Water Hazard

• Fault is displayed when main control senses water in the tub and the lid has been left open for more than 10 minutes.
• Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air?
• Check for proper drain hose installation. Is water siphoning out of the drain hose? Drain hose must not be more than 4.5″ (0.11 m) into the drain pipe. Make sure drain hose is not sealed into drain pipe, and that there is an air gap for ventilation. Ensure that drain height is between 39″ (0.99 m) and 8′ (2.4 m) above the floor.
• May signify problem with water inlet valves.
• Pressure transducer fault on main control.
• May signify problem with lid lock.

F9E1 – Drain Pump System Problem – Long Drain

Fault is displayed when the water level does not change after the drain pump is on.

• Is the drain hose or the drain pump clogged?
• Is the drain hose height greater than 8′ (2.4 m)?
• Is the pressure hose connection from the tub to the main control pinched, kinked, plugged, or leaking air?
• Too much detergent.
• Is the pump running?

There is a lot of information here, and we hope you find it helpful. Many things on the newer machines may not be familiar to you, and that’s fine. Refer to this post or your Tech Sheet for more information.

Or, if you need help with anything, remember you have Neli standing by to help you dig out of that proverbial hole you might be in. As you know, just book an appointment, and we’ll be here to help.

Till next time

Thomas @ Neli