Whirlpool WTW4955HW Series | Topload Washer Error Codes

Welcome again to another fun-filled deep dive into what is going on with your washer. Today, we’re “diving” into the Whirlpool WTW4955HW series topload washer.  

I know some of you would rather just call someone out to the house and have them take care of the problem. But you’re a DIYer, and nothing could be further from the truth, right?  

That’s what I thought, which is why Neli loves writing about this stuff. As dependable as most Whirlpools are, they’re not perfect, but very close 😊.  

Yes, I’m a Whirlpool diehard, but I didn’t get this way by chance. I’ve had the opportunity to service just about every make and model home appliance out there. Every time I did, I always felt glad to know Whirlpool has a superior product, and I won’t have to scratch my head in disbelief – at least not very often.   

When I worked on a washer other than a Whirlpool, I often wondered how it made it into production and shook my head. But that story is for another time. Let’s open up this machine and learn about what can go wrong and maybe offer a few tips along the way.   

NOTE: Depending on your model, you may not have a display. If that‘s your situation, you can refer to the Tech Sheet located behind the upper left corner of the outside shell of the machine. Better yet, set up an appointment with Neli, and we‘ll walk you through any repair.

F0E2 – Suds Alarm

Fault is displayed when Suds prevent the basket from spinning up to speed or the pressure sensor detects rising suds level. The main control will flush water in attempt to clear Suds. If the water flush is unable to correct the problem, this may indicate:

• Not using HE detergent.
• Excessive detergent usage.
• Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air?
• Mechanical friction on drive mechanism or basket. (Clothing between basket and tub.)

 

F0E4 – High Water Temperature in Rinse Cycle

Fault is displayed when the washer detects a water temperature of 105° or higher during the rinse cycle.

• Hot water getting in. Make sure inlet hoses are connected correctly.
• If hoses are installed properly, the temperature thermistor may be stuck in the low resistance range.

 

F0E5 – Off Balance Load Detected

Fault is displayed when an off-balance condition is detected.

• Check for weak suspension. Basket should not bounce up and down more than once when pushed.
• Clothing should be distributed evenly when loading.

 

F1E1 – Main Control Fault

Fault indicates a main control fault.

In my experience, you can’t repair these. It’s best to replace the board and then calibrate the machine. The calibration procedure is in the Tech Sheet, or the procedure is usually included in the box, but just in case, reach out to us and we’ll show you how.

 

F1E1 – Motor Control Fault

Indicates a fault in the motor control section of the main control unit. Here again, you can’t repair the board for this problem. Your only choice is a new board.

 

F2E1 – Stuck Key

Fault occurs during Diagnostic Test Mode if a stuck key is detected.

• One or more keys on the User Interface were actuated for 15 consecutive seconds.

F2E3 – Mismatch of Main Control and UI

The User Interface identification does not match the expected value in the Main Control Board.

• Fault occurs during Diagnostic Test Mode if a mismatch of main control and UI is identified.

 

F3E1 – Pressure Sensor Fault

Fault is displayed when the Main Control detects an out-of-range pressure signal.

• Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air?

 

F3E2 – Inlet Water Temperature Fault

• Fault is displayed when the Inlet Thermistor is detected as open or shorted.

 

F5E1 – Lid Switch Fault

• Fault is displayed if Lid Switch has not been detected after multiple wash cycles.
• User presses START with lid open.
• The main control cannot detect the lid switch opening and closing properly.

 

F5E2 – Lid Lock Fault

Fault is displayed if Lid Lock has not moved into locked position or motor cannot be powered.

• Lid is not closed completely due to interference.
• Check for lock interference with lock striker.
• Wash media buildup (detergent, lint, etc.) is preventing the lock mechanism from sliding.
• Main control detects open lid switch when attempting to lock.
• Main control cannot determine if lid lock is in a locked state.

 

F5E3 – Lid Unlock Fault

Fault is displayed if Lid Lock has not moved into unlocked position or motor cannot be powered.

• Check for lock interference with lock striker.
• Main control cannot determine if lid lock is in an unlocked state.

 

F5E4 – Lid Not Opened Between Cycles

Fault is displayed if the following conditions occur:

• User presses START after several consecutive washer cycles without opening lid.

 

F7E1 – Basket Speed Sensor Fault

Fault is displayed when the main control cannot determine the speed of basket.

• Locked rotor—check that basket, impeller, and motor can rotate freely.
• Check harness connections from main control to motor and shifter.

 

F7E5 – Shifter Fault

Fault is displayed when the main control cannot determine the position of shifter.

• Check harness connections from main control to motor and shifter.
• Observe shifter operation.

 

F7E6 – Motor Fault

Indicates an open clockwise or counterclockwise circuit of the motor.

• Open windings indicate a bad drive motor.

 

F7E7 – Motor unable to reach target RPM

Fault is displayed when the basket speed sensor detects that the target RPM was not reached.

• Mechanical friction on drive mechanism or basket (clothing between basket and tub).
• Weak motor or run capacitor, or no connection to run capacitor.
• Load off balance. Clothing should be distributed evenly when loading.

 

F8E1 – No Fill or Long Fill

Fault is displayed when the water level does not change for a period of time OR water is present but main control does not detect the water level changing.

• Is water supply connected and turned on?
• Low water pressure; fill times longer than six minutes. Are hose screens plugged?
• Check for proper drain hose installation. Is water siphoning out of the drain hose?
• Drain hose must not be more than 4.5″ (114 mm) into the drain pipe.
• Check pressure hose connection from tub to pressure sensor. Is hose pinched, kinked, plugged, or leaking air?

 

F8E3 – Overflow Condition

Fault is displayed when main control senses water level that exceeds the washer’s capacity.

• May signify a problem with inlet water valves.
• Check pressure hose connection from tub to pressure sensor. Is hose pinched, kinked, plugged, or leaking air?
• Onboard pressure transducer fault.
• Check for proper drain hose installation. Is water siphoning out of the drain hose?
• Drain hose must not be more than 4.5″ (114 mm) into the drain pipe.
• Make sure the drain hose is not seated into the drain pipe, and that there is an air gap for ventilation.
• Ensure drain height is between 39″ (991 mm) and 8′ (2.4 m) above the floor.

 

F8E5 – Hot and Cold Might be Reversed

Fault is displayed when the hot and cold inlet hoses are reversed.

• Make sure inlet hoses are connected correctly.
• If hoses are installed properly, the temperature thermistor may be stuck in low resistance range.

 

F9E1 – Long Drain

Fault is displayed when the water level does not change after the drain pump is on for 10 minutes.

• Is the drain hose or the drain pump clogged? Check tub sump under impeller for obstructions.
• Is the drain hose height greater than 8′ (2.4 m)?
• Check pressure hose connection from tub to pressure sensor. Is hose pinched, kinked, plugged, or leaking air?
• Is the pump running?

 

So, there you have it. We’re hoping this information will help solve any issue with your washer. The error codes provide insight into possible problems, but it doesn’t end there. Remember, you can always reach out to Neli for expert guidance whenever you need us.

Till next time…

Thomas @ Neli