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You’re at your wit’s end because suddenly, your washer is throwing strange error codes, and you have no idea what they mean or what is causing them. 

The thoughts in your head keep trying to force you to think your machine is failing. 

Now, you have to come up with a way to pay for a new machine or spend a lot of money fixing this one. 

But, what if you found out the problem with your machine isn’t nearly as bad as you thought? 

That’s why Neli is here for you. We will help you diagnose any issue, and odds are, you won’t have anxiety about losing one of the most important tools for keeping your house functioning. 

 

If you can turn a wrench and have the desire to tackle the job with our help, you can very possibly repair your machine quickly and without unnecessary expense or delays. 

Before you do, however, read over the following list of error codes. They will provide you with much more information to help you troubleshoot, or make you want to go online and set that appointment with us. 

Service and Fault Codes header

 

F0El or “rL” – Load detected during Clean Washer cycle

During the cleaning cycle, a load was detected inside the drum. Remove Load and restart the Clean Washer cycle.

  • Load inside the washer during clean cycle.
  • Mechanical friction on drive mechanism or drum.

F0E2 or “Sd” –  Oversuds

Fault is displayed when the pressure sensor detects rising suds level. The ACU will flush water in an attempt to clear suds. If the water flush is unable to correct the problem, this may indicate:

  • Not using HE detergent.
  • Excessive detergent usage.
  • Check pressure hose connection from tub to ACU. Is hose pinched, kinked, plugged, or leaking air?

F0E5 or “ob” – Off Balance Load

Fault is displayed when an off balance condition is detected.

  • Load unbalanced or too large.
  • Load is tightly packed in washer.
  • Washing single items.
  • Balance single item, such as a rug or jeans, with a few extra items.

F1E1 – Appliance Control Unit Fault

Indicates an ACU fault. Try recycling power to washer. 

F1E2 – Appliance Control Unit Fault

Indicates a fault of the motor control section of the ACU. Try recycling power to washer.

F3E1 – Water Level Sensor Fault

Fault is displayed when the ACU detects an out-of-range pressure signal.

  • Is the pressure hose connection from the tub to the pressure switch pinched, kinked, plugged, or leaking air?

F3E2 – Wash NTC Fault

Fault is displayed if wash temperature sensor is out of range, or open circuit or short circuit is detected.

F3E5 – Dry NTC Fault

Fault is displayed if dry temperature sensor is out of range, or open circuit or short circuit is detected. 

  • The wash function is still operable, but the dry function will not operate.

F3E6 – Accelerometer Fault

Fault is displayed if the Accelerometer failed self test or experienced orientation error. 

  • Replace the Appliance Control Unit (ACU).

F4E1 – Wash heater relay error or no feedback signal

  • Error is generated when the ACU cannot detect the temperature wash heater.

F4E2 – Heater Not Turning On

Fault is displayed when the heater has not been turned on.

  • Wash heater relay is not closed.

F4E4 – Vent Fan Motor Fault or Dry Blower Motor Fault

Fault is displayed if open circuit or short circuit of Vent Fan or Dry Blower Motor is detected (component fault is based on model tested).

F5E1 – Fault is displayed when the following condition occurs:

  • Door switch is open while the door is locked for more than 5 seconds.

F5E2 – Door Lock Will Not Lock or Door Lock Failure

Fault is displayed when one of the following conditions occur:

  • Door will not close completely due to interference.
  • ACU detects open door switch when attempting to lock.
  • ACU cannot determine if door lock is in a locked state.

F5E3 – Door Unlock Failure

Fault is displayed when one of the following conditions occur:

  • The washer is unable to unlock the door.
  • ACU cannot determine if door lock is in an unlocked state.

F5E4 or “dr” – Door Not Open Between Cycles

Fault is displayed when one of the following conditions occur:

  • User presses START with door open.
  • User presses START after a predetermined number of consecutive washer cycles without opening the door.
  • The ACU cannot detect the door switch opening and closing properly.

F6E1 – Communication Error: ACU Cannot Hear HMI

Fault is displayed when communications between the HMI and ACU has not been detected. Try recycling power to washer.

  • Verify continuity in cable between ACU (J19) and HMI. 
  • Check AC and DC supplies. 

F6E2 – Communication Error: HMI Cannot Hear ACU

Fault is displayed when communications between the HMI and ACU has not been detected. Try recycling power to washer.

  • Verify continuity in cable between ACU (J19) and HMI
  • Check AC and DC supplies

F6E3 – No Communication between ACU and MCU

Fault is displayed when communications between the ACU and Motor Controller has not been detected. Try recycling power to washer.

  • Check AC and DC supplies. 

F7E2 – Motor Control/Internal Fault

Fault is displayed when the ACU has detected a problem with the motor. Try recycling power to washer.

  • Check harness continuity and connections between ACU and motor.
  • Check AC and DC supplies. 

F7E8 – Motor Control/Over Temp Detected

Fault is displayed when the ACU has detected a problem with the motor. Try recycling power to washer.

  • Check harness continuity and connections between ACU and motor.

F7E9 – Locked Motor Rotor

  • Test motor circuit
  • Look for obvious restrictions between rotor and stator

F7EA or F7E10 – Motor Control/Lost Phase Fault

Fault is displayed when the ACU has detected a problem with the motor. Try recycling power to washer.

  • Check harness continuity and connections between ACU and motor.
  • Check AC and DC supplies. 

F7EC or F7E12 – Motor Control/Motor Overload Fault

Fault is displayed when the ACU has detected a problem with the motor. Try recycling power to washer.

  • Check harness continuity and connections between ACU and motor.
  • Check AC and DC supplies. 

F8E1 or “Lo” or “FL” – Long Fill

Fault is displayed when the water level does not change for a period of time OR water is present, but the ACU does not detect the water level changing.

  • Is water supply connected and turned on?
  • Are water supply hoses kinked?
  • Are hose screens plugged?
  • Low water pressure; fill times longer than 10 minutes.
  • Is the pressure hose connection from the tub to the pressure switch pinched, kinked, plugged, or leaking air?

F8E3 – Overflow

Make sure drain hose and drain pump filter are not plugged. Verify functionality of water inlet valve, water level sensor, and drain/recirculation pump.

F9E1 – Long drain

Fault is displayed when the water level sensor does not change after the drain pump is on.

  • Check drain hose installation for proper height.
  • Check drain hose and filter for obstructions, and make sure drain hose not sealed into drain pipe.
  • Is the pressure hose connection from the tub to the pressure switch pinched, kinked, plugged, or leaking air?
  • Check functionality of drain/recirculation pump.

FCEO – WiFi Error

  • HMI cannot communicate with the WiFi module. 
  • Check connectivity

Wooden sign reading final thoughts in lower case.

Now, you feel empowered to troubleshoot and repair your washer, and by doing it yourself, you saved money, which is always a good thing. 

We hope the information here will help you properly repair your washer, but as always, if you get stuck don’t hesitate to reach out and book that appointment. It’s painless and who knows, you might realize the DIY route is the best option for you. 

 

Need Some More Help?

Book an appointment with one of our expert technicians today.

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